Legal age requirement: Malt Beverages may be purchased/sold by and delivered to only persons who are at least 21 years old in the U.S ("Legal Age"). Customer represents that: (1) Customer is at least of Legal Age; and (2) the person to whom any alcoholic product will be picked up or delivered is also of Legal Age. At the time of delivery, any delivery containing an alcohol beverage product will require the signature of an adult possessing identification proving they are at least 21 years old. Further U.S. law requires that no delivery shall be made to a visibly intoxicated person.
By ordering beer, you attest to being 21 years of age or older and understand you risk prosecution otherwise.
Most orders can be picked up within 20 minutes, but can be scheduled up to a week in advance. Delivery orders will generally leave the brewhouse within 20-30 minutes. Your payment method is charged as soon as you click "Place your order", whether the order is for ASAP or scheduled in advance. The charge may appear as “pending” and may post to your bank account over the next few business days.
To cancel a pickup or delivery order, please call us at 828-214-7981. Make sure to call us right away, as we may not be able to cancel the order once the food is made. If you scheduled an order for a future date, you can cancel it or make changes until 2 hours before the delivery time. Once the order’s been cancelled, you’ll get another confirmation email. If an order is canceled, the charge may show as pending in your bank account. This is a preauthorization hold and appears as a “pending transaction” on your account. In the case of debit cards, “pending transaction” can fall off the account (making the pending amount available again) anywhere from 1–5 days after the transaction date depending on the bank's policy.
If there's a problem with your order, contact us via phone at 828-214-7981 and let us know. Keep your order confirmation email or order details page handy for reference as we help you with your concerns. We'll work with you to fix your order.